Monday, August 27, 2018

Motivating Sales force :

Motivation is essential for the sales force as they always need to set higher levels of goals and achieve those in a given time frame. A good combinationof motivators keeps the team on track and sets higher standards of performance,too.

1. Expectancy theory :  Motivation is a function of expectation, valence and instrumentality    M = E*V*I
Expectation : Will closing sales  give me decent incentives or sales conference in Dubai?
Instrumentality: Is making regular calls and follow ups  will lead to closing sales ?
Valence: Do I really value incentives or sales conference in Dubai?
If these three things work then only I have a motive to perform.

2. Theory X & Theory Y
X people - negative motivation, hire and fire threats, target compliance
Y people - Incentives, conferences, gifts, perks and recognition

3. Herzberg's 2 factor theory
Hygine factors -  Salary should be decent, effective sales tools, well defined sales rout, acheivable sales quota, good boss, good TA & DA
Motivators- Incentives, best sales awards, recognition, career growth prospects, vertical growth, participative management

4. Job design theory- 
Job engineering- decent work place, internet connectivity, ease of reporting, telecommutation and flexi hours
Job rotation- work on different clients, differnt products, differerent markets
Job enlargement - extended territorry, extended product ranges, handling end to end clients
Job enrichment- Sales planning, forecasting decisions, promotions, challanging assignments, designing marketing schemes and strategies

5. Management by Objectives (MBO) :
Working closely with the supervisor in a diad leads to very higher level of motivation and sense of importance to the sales person. He / she is able to achieve the sales quota per moth with minimum deviation and deviation if any , supervisor knows the reasons for it.

Prof. Prasanna Shembekar
Asst. Professor, Tirpude Institute of Management Education, Nagpur (India)
ref : Anca -Mihalea, Revista Română de Statistică Trim. I/2013, accessed from: Revista Română de Statistică Trim. I/2013   

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